Effective Date: 07/06/26
At Allayal Printing, we strive to provide high-quality printing and packaging solutions. Your satisfaction is our priority. Please read our Refunds and Returns Policy carefully to understand your rights and responsibilities.
1. Eligibility for Refunds & Returns
- Orders are eligible for a refund or replacement if the product is defective, damaged, or incorrect.
- Customized products (e.g., printed cups, bags, or boxes with your logo or design) are not eligible for refunds unless there is a printing or production error on our part.
- Requests for refunds or returns must be submitted within 7 days of receiving the order.
2. How to Request a Refund or Return
To request a refund or return:
3. Refund Process
- Approved refunds will be processed within 7–10 business days.
- Refunds will be issued using the same payment method used at the time of purchase.
- Shipping or delivery charges are non-refundable, except when the return is due to our error.
4. Replacement or Exchange
- If your product is eligible, we may offer a replacement instead of a refund.
- Replacement requests will be shipped at no additional cost to the customer.
- Customized replacements will reflect the original design and specifications.
5. Non-Returnable Items
The following items cannot be returned or refunded:
- Personalized or custom-printed products without defects
- Opened consumable items (e.g., packaging for food boxes if used)
- Orders canceled after production has started
6. Shipping & Handling for Returns
- Customers are responsible for returning products to Allayal Printing unless otherwise agreed.
- Products must be returned in their original packaging and in resalable condition.
- We recommend using a trackable shipping method to ensure safe delivery.
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